Privacy & Cookie Policy

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

2. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

3. Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

a. What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.

User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.

Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.

Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.

b. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

c. Third party cookies

Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.

4. How we use your personal data

We use your personal data for the following purposes:

To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.

To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

5. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

sending you marketing communications about our products and services;
sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services;
conducting marketing research;
obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.

Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:

provide you with the products and services;
communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information;
provide and improve customer support; and
notify you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you;
better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
comply with our contractual obligations to third parties;
develop and improve our Site to enhance the customer experience;
train our staff so that we can provide you with a better customer service;
respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
to ensure that content from our Site is presented in the most effective manner for you and for your computer;
ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law;
potential or actual disputes; and
guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights

You have the following rights regarding your personal data:

Rights	What does this mean?
1. Rights to be informed	You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
2. Right of access	You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.
3. Right to rectification	You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. Right to erasure	This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. Right to restrict processing	You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
6. Right of data portability	You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to object to processing	You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
8. Right to withdraw consent to processing	If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
9. Right to make a complaint to the data protection authorities	You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site.

If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: ico.org.uk

Privacy Policy

Last Updated: 9^th April 2025

British Shutters (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you visit our website (the “Website”) and interact with our services.

1. Who We Are:

British Shutters 146 Valley Drive, Harrogate, North Yorkshire, UK, HG2 0JS

Email Address sales@britishshutters.co.uk Phone Number (0113 873 0525

2. What Personal Data We Collect:

We may collect the following types of personal data from you:

Contact Information: Name, email address, phone number, postal address.
Account Information: Username, password (if you create an account).
Order Information: Details of products you purchase, shipping address, billing information.
Payment Information: Although we may use third-party payment processors, we may collect limited information related to your transactions. We do not directly store your full payment details.
Communication Data: Records of correspondence and communications with us.
Website Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This may be collected through cookies and similar tracking technologies.
Marketing Preferences: Your preferences for receiving marketing communications from us.
Other Information: Any other information you voluntarily provide to us.

3. How We Collect Your Personal Data:

We collect your personal data in the following ways:

Directly from you: When you fill out forms on our Website (e.g., contact forms, order forms, account registration), place an order, subscribe to our newsletter, or communicate with us.
Automatically: Through cookies and other tracking technologies when you browse our Website.
From third parties: We may receive personal data from third-party service providers (e.g., payment processors, analytics providers).

4. How We Use Your Personal Data:

We may use your personal data for the following purposes:

To provide and manage our services: Processing your orders, fulfilling your requests, managing your account.
To communicate with you: Responding to your inquiries, providing customer support, sending you important updates about your orders or our services.
To personalize your experience: Tailoring our Website content and recommendations to your interests.
To process payments: Facilitating your purchases.
For marketing purposes: Sending you promotional emails and newsletters about our products and services (where you have consented to receive such communications or where we have a legitimate interest to do so, in accordance with applicable laws).
To improve our Website and services: Analysing website usage data to understand how visitors interact with our Website and to make improvements.
For security purposes: Protecting our Website and users from fraud and other security threats.
To comply with legal obligations: As required by applicable laws and regulations.

5. Legal Basis for Processing Your Personal Data:

Our legal basis for processing your personal data will depend on the specific purpose. These bases may include:

Consent: Where you have given us your explicit consent to process your personal data for a specific purpose (e.g., marketing). You have the right to withdraw your consent at any time.
Contract: Where processing is necessary for the performance of a contract with you (e.g., processing your order).
Legitimate Interests: Where we have a legitimate interest in processing your personal data, and your interests and fundamental rights do not override those interests (e.g., improving our services, direct marketing where permitted).
Legal Obligation: Where we are required to process your personal data to comply with a legal obligation.

6. Sharing Your Personal Data:

We may share your personal data with the following categories of recipients:

Service Providers: Third-party companies that provide services on our behalf, such as payment processing, website hosting, analytics, email marketing, and delivery services. These providers are contractually obligated to protect your data.
Business Partners: Where necessary to provide our services (e.g., if we collaborate with another company for a specific product or service).
Legal Authorities: When required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a business transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. You will be notified of any such change in ownership or control of your personal data.

7. International Data Transfers:

Your personal data may be transferred to and processed in countries outside of the UK and the European Economic Area (EEA). Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws, such as the use of Standard Contractual Clauses approved by the relevant authorities.

8. Data Security:

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include [mention specific security measures you take, e.g., encryption, firewalls, secure servers, access controls].

9. Data Retention:

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will depend on the nature of the data and the purposes for processing.

10. Your Rights:

Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data, including:

The right to access: You have the right to request access to the personal data we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
The right to erasure (“right to be forgotten”): You have the right to request that we delete your personal data in certain circumstances.
The right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
The right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless there is a lawful basis for such processing.
The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
The right to lodge a complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

11. Cookies and Similar Technologies:

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of our Website. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy [Link to your Cookie Policy if you have one] for more information.

12. Links to Other Websites:

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

13. Children’s Privacy:

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

14. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.

15. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

Email: sales@britishshuttrs.co.uk or postal address British Shutters 146 Valley Drive, Harrogate, North Yorkshire, UK, HG2 0JS

0113 873 0525

Privacy & Cookie Policy

1. Important notice

2. Personal Data we may collect and why

3. Cookies

What are Cookies?

a. What cookies are used on this Site?

b. How can I reject or opt out of receiving cookies?

c. Third party cookies

4. How we use your personal data

5. Legal grounds for processing

Consent

6. Who we share your personal data with

7. How long we keep your personal data for

8. Your rights

9. How to contact us

10. Links to other websites

11. Changes to this Privacy Policy

Privacy Policy

FREE SHIPPING

ONLINE SUPPORT

About

Help

Order Information